Refund Policy

At SheChe Naturals LLC, we take pride in providing high-quality, handcrafted personal-care products. Please review our refund policy carefully before placing your order.

All Sales Are Final

Due to the nature of our handmade hair, skin, and beard care products, all sales are final. We do not accept returns or exchanges on opened or used items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To be eligible for a replacement or store credit, please provide:

• Your order number

• Clear photos of the item and packaging

📧 Contact us at: shechenaturalsllc@gmail.com

Approved claims will receive a replacement or store credit, based on product availability.

Allergy & Sensitivity Notice

SheChe Naturals LLC is not responsible for allergic reactions or skin sensitivities. Please review ingredient lists carefully and perform a patch test prior to full use.

Lost or Stolen Packages

SheChe Naturals LLC is not responsible for packages that are lost, stolen, or delayed by the shipping carrier once marked as delivered. Please ensure your shipping address is entered correctly at checkout.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided the order has not yet been processed or shipped. Once processing begins, cancellations are no longer available.

Contact Us

If you have any questions regarding this policy or your order, please contact us at:
shechenaturals@gmail.com